Job Title: Service Lane Manager

Reports to: Service Manager

McGeorge Toyota is seeking a Service Lane Manager that can take our Service Department to the next level.

 Job Responsibilities and Requirements

• Maintain profit and efficiency goals set by Service Manager
• Strive for harmony and teamwork with all departments
• Ability to maintain CSI and retention per manufacturer
• Conduct daily one-on-one meetings with each Service Writer to identify strengths and potential service issues
• Monitor automotive repair/maintenance to prevent operational delays
• Work with Service Manager to set departmental objectives
• Recruit, interview and train service lane staff
• Review and evaluate service sales performance
• Staff and Support Service Writer teams relative to production requirements
• Ensure all staff up to date on certification training
• Maintain department finances within parameters established by Service Manager
• Assure proper repair-order flow/maximize productivity
• Monitor/control all warranty activity to ensure compliance with policies and procedures
• Adhere to dealership policy on client vehicle care and operation
• Set Service Writer schedules
• Conduct performance evaluations with service lane staff
• Participate in operational planning  
• Provide on-the-job training for Service Writer staff
• Ensure the quality of customer service provided by service department
• 2+ years of management experience
• New car dealership service experience and CDK knowledge is a plus!

Benefits

Health, dental, vision, life, STD and LTD insurance,

401k with Company match

Paid time-off

Job Type:  Full-time